Start with support
If there is a problem with your order, use the customer-support form with your order number, a description of the issue, and clear photos when applicable.
Damaged or defective products
Claims involving damage, missing components, or manufacturing defects are reviewed individually. Approved resolutions may include replacement parts, a replacement product, or another appropriate solution based on the circumstances.
Custom and made-to-order items
Products made or customized for a specific customer may not be eligible for a standard return unless they arrive damaged, defective, or materially different from the confirmed order.
Before returning anything
Do not mail a product back without contacting support first. Return instructions and eligibility must be confirmed before shipment.